Steven was very professional and a pleasure to work with as a broker. He was very clear and prompt in his communication, and it was very easy to coordinate with him and get our lease signed, deposits and fees paid, and the house keys handed over. No upsells, no being late for appointments, a respect for our time, clear and transparent communication - this is what brokers should be like. We've had bad experiences working with brokers in this city, so our first lease through Highline Residential gives us a lot of confidence in them as a brokerage company. I would highly recommend Steven as a broker.

- Ahmed Ansari

The search for an apartment or home is never easy and I know there are many aspects involved with it on both the client and broker side. While on a general basis Steven was very pleasant and easy to work with, there were a few concerns that perhaps he could improve upon for the next clients.
Online resources and apartment finding websites are so abundant these days that the need for a broker seems fairly obsolete when so many of these apartments offer NO FEE listings. Granted as I stated before I know that behind the scenes there is perhaps more work going on that a client does not see. Listing the apartments, photographing, talking to landlords, etc. So when we saw the apartment that would soon become our future home and asked questions about the lease, Steven did not initially have much knowledge about it. Even after finding answers, it turned out that they were incorrect. After doing research on the building We (the clients) found out that the apartment was listed as being Rent-Stabilized which was a game changer in terms of us accepting the lease. After the lease signing we encountered several issues. We had initially asked for Steven to give us the contact information for our New Landlord, which took several emails asking for it. He mistakenly gave us the wrong set of keys to the apartment and building Which explained why we could not easily get into our apartment. It was only when we ran into the Super who happened to be looking at another apartment that day did we get the proper keys. Again this is a mistake that is easily forgiven just stating for the record.
My frustration is more with the process we went through and Not Steven as a person. When we as a client are spending a months worth of rent paying for broker fees one just hopes that lease knowledge, landlord information, and other minor issues would be remedied. Perhaps this was a learning lesson for us all as it takes both parties involved to make a partnership work..
Overall we are very happy in our new home and really appreciated Steven's kindness and easy going nature. Thank you so much.

- MATTHEW MCGLOIN