Initially, I had an appointment with Imrul to see an apartment. He showed up late and with other prospective tenants. I spoke with both the owner and Imrul. Everything sounded good and like there would be no issues. Financially, no issues, credit no issues. The owner wanted to see 6 months of bank statements even though I make 3x the rent myself. We had a move in date of the 1st and was told that would be no problem. It then took Imrul several days to compile the info he needed and present it to the owners. His lack of communication is extremely lacking. I asked several times for phone calls and he did not respond at all. All around, my experience in dealing with this broker has been garbage.

- Adrian Carel

My partner and I made an offer on an apartment, conditional upon an early move-in date. The offer was accepted and we got the contract. It turns out Imrul did not have the authority to promise an early move-in. Ten days before the end of the month they told us we could not move in early, and they rescinded the contract offer.

We are moving from two different apartments and so had to make plans with moving companies, landlords, and the new tenants taking over our apartment, After doing all that we were told that actually, an early move-in is not possible. When I asked if they would at least cover the cost of storing things overnight (since we had to leave the apartments by the 31st) , we were told no.

I've lived in New York for 13 years and dealt with many brokers. This was unfortunately the worst experience I've ever had. Will obviously never be working with Highline Residential again.

- Cameron